:root{--bg:#f4f6fa;--surface:#ffffff;--ink:#131a2c;--muted:#586180;--line:#dce1ec;--accent:#2c45c2;--accent-ink:#ffffff;--accent-soft:#e6eafb;--ok:#1b7448;--ok-bg:#e3f3ea;--warn:#9c5a0c;--warn-bg:#fbeedc;--bad:#a3302a;--bad-bg:#fbe6e4;--bubble-c:#ffffff;--bubble-a:#dde4ff;--bubble-m:#e1f1e8;--chat-bg:#ebeef5;--f-display:"Noto Kufi Arabic","IBM Plex Sans Arabic",Tahoma,sans-serif;--f-body:"IBM Plex Sans Arabic",Tahoma,"Segoe UI",sans-serif;color-scheme:light}@media (prefers-color-scheme:dark){:root{--bg:#0e1221;--surface:#161b2e;--ink:#e7eaf4;--muted:#9aa2be;--line:#283050;--accent:#93a5ff;--accent-ink:#0e1221;--accent-soft:#1f2a52;--ok:#63c792;--ok-bg:#15291f;--warn:#e8a75a;--warn-bg:#2d2213;--bad:#f08a82;--bad-bg:#311a19;--bubble-c:#1e2440;--bubble-a:#2a3772;--bubble-m:#1b3326;--chat-bg:#111628;color-scheme:dark}}*{box-sizing:border-box}body,html{margin:0;min-height:100%}body{background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:15px;line-height:1.7}h1,h2,h3{font-family:var(--f-display);margin:0;line-height:1.4}h1{font-size:1.35rem}h2{font-size:1.05rem}a{color:var(--accent)}button,input,select,textarea{font:inherit;color:inherit}.muted{color:var(--muted)}.small{font-size:.82rem}.mono{font-family:ui-monospace,Menlo,monospace;direction:ltr;unicode-bidi:-webkit-isolate;unicode-bidi:isolate}.shell{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.side{background:var(--surface);border-left:1px solid var(--line);padding:18px 14px;display:flex;flex-direction:column;gap:16px}.brand{font-family:var(--f-display);font-weight:800;font-size:1.15rem;padding-inline:6px}.side nav{display:flex;flex-direction:column;gap:4px}.side nav a{padding:9px 12px;border-radius:8px;color:var(--ink);text-decoration:none}.side nav a[aria-current=page]{background:var(--accent-soft);color:var(--accent);font-weight:700}.main{min-width:0;padding:22px max(16px,env(safe-area-inset-right)) 40px max(16px,env(safe-area-inset-left))}.view{max-width:1100px;margin-inline:auto;display:flex;flex-direction:column;gap:16px}.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:16px;min-width:0}.row{display:flex;flex-wrap:wrap;gap:8px}.btn,.row{align-items:center}.btn{display:inline-flex;justify-content:center;gap:6px;border:1px solid var(--line);border-radius:8px;padding:8px 14px;font-weight:600;font-size:.88rem;cursor:pointer;background:var(--bg)}.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn:focus-visible,a:focus-visible,input:focus-visible{outline:3px solid var(--accent);outline-offset:2px}label.f{display:flex;flex-direction:column;gap:4px;font-size:.85rem;font-weight:600}input[type=email],input[type=password],input[type=text]{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}.err{color:var(--bad);font-size:.85rem}.pill{display:inline-flex;align-items:center;gap:5px;font-size:.74rem;font-weight:700;padding:2px 9px;border-radius:999px}.p-ok{background:var(--ok-bg);color:var(--ok)}.p-warn{background:var(--warn-bg);color:var(--warn)}.p-acc{background:var(--accent-soft);color:var(--accent)}.auth{min-height:100vh;display:grid;place-items:center;padding:16px}.auth form{width:100%;max-width:420px;display:flex;flex-direction:column;gap:12px}.inbox{display:grid;grid-template-columns:300px minmax(0,1fr);border:1px solid var(--line);border-radius:12px;background:var(--surface);overflow:hidden;min-height:560px}.list{border-left:1px solid var(--line);overflow-y:auto;max-height:680px}.item{display:block;width:100%;text-align:right;background:none;border:0;border-bottom:1px solid var(--line);padding:11px 14px;cursor:pointer}.item[aria-current=true]{background:var(--accent-soft)}.item .last{display:block;font-size:.8rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread{display:flex;flex-direction:column;background:var(--chat-bg);min-width:0}.thread-head{justify-content:space-between;align-items:center;padding:10px 14px;background:var(--surface);border-bottom:1px solid var(--line);flex-wrap:wrap}.msgs,.thread-head{display:flex;gap:8px}.msgs{flex:1 1;overflow-y:auto;padding:14px;flex-direction:column;max-height:520px}.msg{max-width:80%;padding:8px 12px;border-radius:12px;font-size:.9rem;white-space:pre-wrap}.msg .who{font-size:.7rem;font-weight:700}.msg .who,.msg time{display:block;color:var(--muted)}.msg time{font-size:.68rem;text-align:left}.m-CUSTOMER{background:var(--bubble-c);align-self:flex-start}.m-AGENT{background:var(--bubble-a)}.m-AGENT,.m-HUMAN{align-self:flex-end}.m-HUMAN{background:var(--bubble-m)}.compose{display:flex;gap:8px;padding:10px;background:var(--surface);border-top:1px solid var(--line)}.compose input{flex:1 1}@media (max-width:820px){.shell{grid-template-columns:1fr}.side{border-left:0;border-bottom:1px solid var(--line);padding:12px 16px}.side nav{flex-direction:row;overflow-x:auto}.inbox{grid-template-columns:1fr}.list{max-height:240px;border-left:0;border-bottom:1px solid var(--line)}}.tbl{overflow-x:auto;border:1px solid var(--line);border-radius:12px;background:var(--surface)}table{border-collapse:collapse;width:100%;font-size:.88rem}td,th{padding:9px 12px;text-align:right;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:.76rem;color:var(--muted);background:var(--bg);font-weight:600;white-space:nowrap}tr:last-child td{border-bottom:0}.p-bad{background:var(--bad-bg);color:var(--bad)}.p-idle{background:var(--bg);color:var(--muted)}.grid2{grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:12px}.grid2,.grid3{display:grid;gap:12px}.grid3{grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:12px}input[type=date],input[type=number],input[type=url],select,textarea{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);flex-wrap:wrap}.tab{background:none;border:0;padding:9px 14px;cursor:pointer;font-weight:600;color:var(--muted);border-bottom:2px solid transparent}.tab[aria-selected=true]{color:var(--accent);border-bottom-color:var(--accent)}.meter{height:8px;background:var(--bg);border-radius:999px;overflow:hidden}.meter>i{display:block;height:100%;background:var(--accent)}.photos{display:flex;gap:8px;flex-wrap:wrap}.photos img{width:96px;height:72px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}@media (max-width:820px){.grid2,.grid3{grid-template-columns:1fr}}.inbox.with-side{grid-template-columns:280px minmax(0,1fr) 260px}.leadside{border-right:1px solid var(--line);padding:12px;display:flex;flex-direction:column;gap:12px;overflow-y:auto;max-height:680px;font-size:14px}.leadside h3{margin:0 0 4px;font-size:14px}.leadside dl{display:grid;grid-template-columns:auto 1fr;grid-gap:4px 10px;gap:4px 10px;margin:0}.leadside dt{color:var(--muted)}.leadside dd{margin:0}.search{width:100%;padding:8px 10px;border:0;border-bottom:1px solid var(--line);background:var(--surface)}.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:12px;gap:12px}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:12px 14px}.kpi b{display:block;font-size:26px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.kpi span{font-size:13px;color:var(--muted)}@media (max-width:1100px){.inbox.with-side{grid-template-columns:260px minmax(0,1fr)}.inbox.with-side .leadside{grid-column:1/-1;border-right:0;border-top:1px solid var(--line);max-height:none}}@media (max-width:820px){.inbox.with-side{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}